UVdesk
A Symfony-based open-source help desk with ticketing, a knowledge base, and e-commerce integrations.
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sovereigntyUVdesk is a PHP/Symfony help desk offering email ticketing, a customer knowledge base, saved replies, workflows, and native integrations aimed at online sellers (Shopify, WooCommerce, Magento). It's a solid, mature option for teams already in the PHP/Symfony ecosystem or running an e-commerce storefront who want ticketing tied closely to order/customer data — a niche Freshdesk serves through paid connector apps rather than native integrations.
OPEN SOURCEOSL-3.0SELF-HOSTLOCAL-FIRST
LicenseOSL-3.0
PricingFree to self-host (community edition). UVdesk also sells a separate hosted SaaS plan and paid marketplace add-ons.
Open sourceYes
Self-hostableYes
Local-first dataYes
What it does well
- +Open Software License 3.0 is OSI-approved, and the code is fully visible/modifiable
- +Strong out-of-the-box e-commerce integrations (Shopify, WooCommerce, Magento) that neither Zammad nor FreeScout match natively
- +Sizeable community (19k+ GitHub stars) and an active Symfony-based plugin ecosystem
- +Free self-hosted core with no agent-count ceiling
Where it falls short
- −OSL-3.0 is a copyleft license with unusual patent-termination clauses that are less common and less well-understood than AGPL/MIT/Apache — worth a quick read for anyone building a commercial product on top of it
- −Release cadence is slower than Zammad, Chatwoot, or FreeScout (last tagged repository activity noticeably quieter over the past several months)
- −Symfony/PHP setup has a steeper install curve than FreeScout's simpler stack
UVdesk as an alternative to
Where UVdesk shows up in our comparisons, and how it ranked.
UVdesk head-to-head
Straight comparisons against the tools people weigh it against.